After-Sales Service for Jewellery
To the extent and expertise available locally in Pakistan, we are pleased to provide after-sales repair services on Aosro jewelry. This typically includes re-plating in gold or rhodium or replacing missing stones (crystal and cubic zirconia).
Conditions:
- Please note that we can only provide the repair service if:
- It is deemed possible to return the product to its original condition or functionality. The item should not be damaged beyond repair, and Aosro will be the sole determinant of this.
- All spare parts required for the repair are available. No third-party repair has been attempted on the article.
- Repairs take approximately two weeks and are handled by the Aosro Head Office in Lahore.
- While it is our sincere effort to return the item to its original appearance as far as facilities permit, no guarantee is given on the final results, nor is liability assumed.
Cost:
Repair prices are not fixed, as they depend on the nature of the specific item and its defect. Please note that Aosro charges only the actual costs incurred for repair, without any markup, as a service to our customers. This cost is usually nominal in relation to the original price of the product, especially for more formal jewelry. For more budget-friendly, trendy fashion pieces, it may not be advisable to seek repair after their useful life is complete, as purchasing something new may be more feasible.
How to:
If you would like to take advantage of our after-sales service, please return your item to one of the following stores authorized to handle service requests:
- Aosro, 3-Z Block, DHA Commercial Area, Lahore
- Aosro, Ground Floor Shop 20, Safa Gold Mall, Jinnah Super, F-7, Islamabad
Service via post:
P291/15 diglus pura faisalabad
Please note:
- We are unable to assume liability for damage or loss during transport, so please take care to package the item well (preferably in its original packing) and send it through a reputable courier company.
- Please enclose your contact details and address for its return.
- After repair, your item will be delivered to you via our courier service on a Cash on Delivery basis. You will need to settle the charges for (1) Repair and (2) Return Courier cost.
For any further questions or updates, please contact Aosro Customer Service.
