Exchange
Returns
Aosro has a strict no-return policy on all products, except in the case of a manufacturing defect. All items are carefully inspected prior to dispatch to ensure that your purchase is in perfect order.
Exchange
All Aosro merchandise, whether purchased online or from a branch, may be exchanged within three days of purchase. Acceptance for exchange is subject to the following conditions:
- The item must be unused and in perfect condition, in its original packaging. It will be inspected by Aosro representatives, and their decision will be final if the condition is not deemed as new.
- Tags must be intact.
- The original receipt must be presented and surrendered.
- The exchange must be made for an equivalent value in one transaction. No credit note will be issued, nor will any amount be refunded if the exchange is for an item of lesser value.
- A purchase may only be exchanged once.
- Sale, discounted, or promotional items cannot be exchanged.
Online Exchange
Items purchased online may be exchanged within three days of being delivered to you. You will need to bear the cost of sending the returned item back to Aosro, as well as the delivery cost of the item sent in exchange. The procedure for online exchange is as follows:
- Please contact Aosro customer service via email or telephone and provide the following:
- Your order reference number
- Reason for exchange
- The codes of the article(s) you wish to receive in exchange
- Please courier your item (along with the original receipt and exchange reference number) to:
Online Exchange Department
P291/15 diglus pura faisalabad
We are unable to assume liability for damage or loss during transport, so please take care to package it in its original packaging and send it through a reputable courier company.
3. Upon receipt at Aosro, the returned item will be inspected to ensure its condition is as new. You will then be notified of the dispatch of your exchange purchase, along with the additional amount you need to pay to cover (a) shipping charges and (b) the difference if the exchange purchase is of a higher amount.
